Privacy Policy
How we collect, use, and protect information from website visitors, clients, and connected social media accounts.
Brisbane SEO Expert is committed to protecting your privacy. We are bound by the Australian Privacy Principles found in the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have.
On this page
1. What we collect
The personal information we collect depends on your relationship with us. It generally includes your name, business name, email address, phone number, postal address, website URL, and any details you choose to share when you contact us, book a call, or become a client.
We also collect technical information when you visit our website, such as your IP address, browser and device type, the pages you view, the time of your visit, and the website that referred you. Some of this is collected using cookies.
If you engage us for SEO, advertising, content, web design, or social media services, we may also collect information about your business that is needed to deliver the work. This can include access to analytics dashboards, search consoles, advertising accounts, and your Google Business Profile.
2. How we collect it
We collect personal information directly from you when you fill out a form on our website, send us an email, phone us, book a call, or interact with us during an engagement.
We may also collect information from publicly available sources about your business as part of our normal research and audit work, such as your website content, search rankings, and listings.
3. How we use it
We use the personal information we hold to:
- Respond to your enquiry and provide the services you have engaged us for
- Send you reports, updates, and communications about your project
- Improve our website and the services we offer
- Send you occasional marketing about products and services that may be of interest, where you have not opted out
- Comply with our legal and regulatory obligations under Australian law
- Manage our internal business operations
We do not sell your personal information. We do not share your contact details with unrelated third parties for their own marketing purposes.
4. When we share it
We may share your personal information with:
- Service providers who help us run our business, such as IT and hosting providers, email and communications platforms, analytics and advertising platforms, payment processors, and professional advisors
- Government agencies, law enforcement, or other authorities where required by law or court order, or where we reasonably believe disclosure is necessary to protect our rights or the safety of others
- A purchaser of our business assets, if we sell or transfer our business
- Other parties with your consent
Some of our service providers are located outside Australia. Where this is the case, we take reasonable steps to ensure that your information is handled in line with this policy and applicable laws.
Some of the services we use to deliver our work involve third-party artificial intelligence tools. Where information you provide to us is processed by these tools, that processing is also subject to the privacy policies of the relevant providers.
5. Connected social media accounts
If you ask us to manage your social media accounts, you may authorise us to connect to your accounts using the standard authorisation process provided by each platform. This allows us to publish content you have approved on your behalf.
We do not receive or store your social media passwords. We only request the permissions needed to publish content. You can revoke our access at any time from within the platform itself. If your engagement with us ends, any stored authorisations are removed within a reasonable period.
6. Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve their experience. The information collected is generally aggregated and does not personally identify you.
We use third-party analytics services to help us understand site usage. These services may set their own cookies and have their own privacy policies. You can control cookies through your browser settings and you can opt out of analytics tracking using browser tools provided by the relevant analytics services.
7. How we keep it safe
We take reasonable steps to protect the personal information we hold against loss, misuse, interference, unauthorised access, modification, and disclosure. These steps include access controls on our internal tools and systems, secure storage of credentials, and the use of reputable third-party providers with their own security practices.
We retain personal information only for as long as we need it to provide our services and to meet our legal and regulatory obligations.
8. Accessing and correcting your information
You can ask us to provide a copy of the personal information we hold about you, and you can ask us to correct it if you believe it is inaccurate, incomplete, or out of date. You can also ask us to delete it, subject to any legal obligations we have to keep certain records.
To make a request, email us at [email protected]. We will respond within a reasonable time.
If you no longer wish to receive marketing communications from us, you can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
9. Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first. We will acknowledge your complaint and aim to resolve it within a reasonable time.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
10. Updates to this policy
We may update this policy from time to time. The "last updated" date at the top of this page shows when the most recent change was made. We encourage you to review this page from time to time so you stay informed about how we handle your information.
11. How to contact us
If you have any questions about this policy or about how we handle your personal information, please get in touch.
Email [email protected]
Phone 07 2140 2302
Post Brisbane SEO Expert, Brisbane, Queensland, Australia